Shipping
| Is next day delivery available? Yes, please select next day delivery at the checkout. Next day delivery applies to items purchased before midday and is weekday only delivery. As with all deliveries, we have no control over the movement of the parcels through the courier system. Our couriers are third party companies and we can only pass on the information they provide to us. |
| What couriers do you use? The courier your item is delivered by will depend on the size of the item. By using different couriers we can keep our prices low for the customer. Our couriers include Fed Ex, Parcel Force, Royal Mail and Evri. Unfortunately we cannot send parcels with alternative couriers. |
| When will my parcel be delivered? All our items are sent the following working day with 48 hour postage unless next working day delivery is selected. You will have received an order dispatched confirmation email, this will have the information you will need to track your order. |
| My order has not arrived on its expected delivery date Unfortunately parcels are occasionally delayed within the courier system. We ask for your patience at this time as our policy is parcels will be reshipped once 10 working days have elapsed since the last track. Orders cannot be cancelled/refunded until 10 working days have elapsed, but it is highly likely that your parcel will be delivered in this time. Please get in contact with us if your item has not been delivered within this time frame. If it is no longer needed it can be returned in its original condition for a refund. If the item is needed quickly, please purchase again and we can refund the original order on return. |
| Do you ship outside the UK? Unfortunately, we do not provide international shipping. You are welcome to arrange your own courier to collect from us once the item is purchased. We will be able to provide the weight and dimensions of the order on request |
| Damaged or Missing Items If your order arrives damaged or with missing parts, you must notify us within 2 days of delivery. Failure to report any issues within this timeframe may invalidate your claim. While every item is carefully checked and securely packaged before dispatch, damage can occasionally occur during transit. If your order arrives faulty or damaged, please take clear photographs of both the item and the outer packaging, and email them to enquiries@shorevans.co.uk. Once received, we will arrange a return where necessary and process either a replacement or refund. If your delivery arrives with visible damage to the packaging, we strongly recommend that you refuse the delivery or sign for it as “damaged”, then contact us immediately so we can assist. If the item has already been delivered, our customer service team will arrange a replacement or exchange as quickly as possible. There will be no additional charges to you in these circumstances. |
| Glass Items Although packaged with great care, glass items can occasionally be damaged by couriers. If this occurs, please take a photograph of the broken glass, then dispose of it safely while retaining any U-trim or fitting kits. We will arrange a prompt replacement for the broken glass. |
Returns
| I wish to return an item If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a refund or exchange. Returned items must be unused and in their original packaging. Please send returns to: Shore Vans Jacquemand Industrial Estate New Portreath Road Redruth Cornwall TR16 4QL Please include a note inside the package with your name, order number, and whether you require a refund or exchange. |
| Painted and Body-Colour Parts Many of our products require body-colour painting prior to installation. Due to the nature of aftermarket parts and the volume we supply, minor fitting adjustments may occasionally be required. It is standard practice in all reputable body shops to test-fit parts before painting. Please ensure all parts are fully test-fitted before spraying. Unfortunately, painted or modified items are non-refundable. |
| Refunds & Postage Costs Refunds will be issued excluding the original postage and packaging costs incurred by us. Small items may incur a deduction from £2.50 Larger items (such as body kits or window glass) may incur higher return shipping costs Return postage deductions are capped at £25 per box Refunds will be processed once the returned item has been received and inspected. |
