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While the majority of our products are designed to be installed by suitably qualified conversion experts, we recognise that in many cases when working to budget customers will wish to install products themselves. The fitting guides below are designed to provide help and advice only; Shore Vans accept no liability whatsoever for any damage caused to products, vehicles or individuals when home installation is attempted.

Frequently Asked Questions.

Shipping.

Q. Is next day delivery available? 

A.  Yes, please select next day delivery at the checkout. Next day delivery applies to items purchased before midday and is weekday only delivery. If you require a Saturday delivery please call the office so we can advise the available postage costs.

As with all deliveries, we have no control over the movement of the parcels through the courier system. Our couriers are third party companies and we can only pass on the information they provide to us.

Q. What couriers do you use?

A. The courier your item is delivered by will depend on the size of the item. By using different couriers we can keep our prices low for the customer. Small items are sent with MyHermes, and as the size increases we use DHL, Parcel Force and then Tuffnells for the largest items. Unfortunately we cannot send with alternative couriers and if you wish for an item to be sent with one of our couriers outside of its size category there will be an additional charge. For example, if you wish us to send an order of wing mirror caps with Parcel Force, we would need to take payment of the difference in price between them and the regular courier of items that size, My Hermes.

Q. When will my parcel be delivered?

A.  All our items are sent the following working day with 48 hour postage unless next working day delivery is selected. 

You will have received an order dispatched confirmation email, this will have the information you will need to track your order. 

For parcels sent via Hermes please enter your tracking number here: https://www.myhermes.co.uk/track#/

For parcels sent via Parcelforce please enter your tracking (reference) number here: https://www.parcelforce.com/track-trace

For UK Mail (DHL) parcels please enter your tracking (shipment) number and postcode here: https://track.dhlparcel.co.uk

For Tuffnells please contact us directly to obtain your tracking number, this will be available 24 hours after dispatch. Please enter your tracking (shipment) number (URN) and postcode here: https://my.tuffnells.co.uk/

Q. My order has not arrived on its expected delivery date.

A. Unfortunately parcels are occasionally delayed within the courier system, especially at peak times such as Christmas. We ask for your patience at this time as our policy is parcels will be reshipped once 10 working days have elapsed since the last track.  Orders cannot be cancelled/refunded until 10 working days have elapsed, but it is highly likely that your parcel will be delivered in this time. Please get in contact with us if your item has not been delivered within this time frame. If it is no longer needed it can be returned in its original condition for a refund. If the item is needed quickly, please purchase again and we can refund the original order on return.

Q. My order has arrived damaged. 

A. Although great care is taken in checking and packing your item, occasionally damage occurs during transitIf your order has arrived faulty or has been damaged in transit please take a photo of both the item and the packaging and email it to us at enquiries@shorevans.co.uk. We can then arrange for the item to be returned and for an exchange or refund to be processed. 

If your order arrives with obvious damage to the packaging, we recommend that you refuse the delivery or sign as damaged. Please then contact us directly. 

If delivered our customer service team will make arrangements for the exchange of the item or to re-send replacement goods to you as soon as possible. There will be no additional charges to the customer in this event.

Occasionally couriers do break a piece of glass however well packaged it is. If this has happened please take a picture of the broken glass and then dispose of it carefully, retaining any u-trim or fitting kits. We will replace the broken glass promptly.

You must notify us immediately if your item is found to be damaged upon delivery or likewise your order is missing parts. Failure to notify us within 2 days will invalidate any claim.

Q. I wish to return an item.

A.  If you are unhappy with an item or just wish to return it you can do so within 30 days. 

Please return the unused product in its original packaging to:

Shore Vans 

Downs Farm

Trevelyan Road

TR16 4RH 

Please include our returns form which can be found at: https://shorevans.co.uk/wp-content/uploads/2019/09/Shore-Vans-Returns-Form.pdf

If you do not have a printer please include a slip of paper with your name, order number and whether you would like an exchange or refund. 

Returns Policy summary – Full Returns Policy

  • Damaged or Missing Parts – You must notify us immediately if your item is found to be damaged upon delivery or likewise your order is missing parts. Failure to notify us within 2 days will invalidate any claim.
  • In the unlikely event that you are unhappy with your item, we are more than happy to offer a refund or exchange up to 30 days from your purchase date. You have 30 days to return your item for a full refund.
  • Many of our parts require body colour coding to your vehicle. It is inevitable given the volume of parts that we sell that a very small percentage may have imperfection in fit, this can be due to a number of reasons. It is standard practice in any reputable body shop to test fit all parts prior to spraying. We can not emphasise this enough: please test fit all parts BEFORE spraying them. Unfortunately we will not refund painted parts.
  • Please note, when returning an item – the refund will be less the initial postage and packing fees incurred by ourselves. This fee can be as little as £2.50 on small items. With large items such as Body kits or window glass the shipping can present a significant charge. We do cap this fee at £25 per box.

Q. Do you ship outside the UK?

A.  Unfortunately, we do not provide international shipping. You are welcome to arrange your own courier to collect from us once the item is purchased. We will be able to provide the weight and dimensions of the order on request.

Q. I require an invoice.

A. We try to be as paperless as possible, an invoice will be automatically emailed to you, but if you have not received one please contact us with an email address to send it to.

Q. I am a trader, are trade accounts available?

A. Yes, we do have trade prices available. Please contact us with your details to discuss. 

Products 

Q.Will these curtains fit my vehicle? 

A.  We have a wide selection of different curtains available, please see our chart below for sizing. Our universal curtain rails can be cut and shaped to fit a variety of vehicles.

Q. I have twin sliding doors on my van, what do I need? 

A.  Twin sliding vans will need two of our “ passenger “ curtains rather than a passenger and a driver. This is because the rails are shorter on the passenger curtain to allow for the sliding door bracket. The fabric is exactly the same on both curtains.

Q. My van is a Short Wheel base, does this affect what products I need?

A.  Whether your van is Short (SWB) or long (LWB) only affects the rear quarter panel of the van. All other window dimensions for both curtains and glass are the same.

Q. I have a barn door van, how many barn door sets do I need for my windows?

A.  Our barn door curtains come with four rails and two drops of fabric and will cover both your barn door windows.

Q. I have a high top, are your curtains suitable?

A.  Our curtains are for standard height vans, but some may be suitable. For example, the cab divider curtains will fit width wise, but would not reach the floor. The side windows on a VW will fit, but the Barn Doors will not. If you are in any doubt, please see our dimensions chart or contact the office.

Q. What colour are the rails on the curtains?

A. All our curtains are provided with grey aluminium rails.

Q. Will the Vivaro/Trafic curtains fit my new shape van?

A.  The centre and rear quarter curtains will not fit a new shape (2014 onwards) van correctly. We will be stocking curtains for the new shape shortly.

Q. I’m having trouble with the fitting of  my curtain rails.

A.  Please see our fitting guide for further information.https://shorevans.co.uk/wp-content/uploads/2018/08/Shore-Van-Curtain-Fitting-Instructions.pdf

The rails need to be placed centrally and the curves adjusted during the fitting process. The rails do not reach the very edges of the window as standard, but once fitted the fabric stretches across to the edges and is held in place with the poppers.

When fitting a tailgate curtain to a vehicle with a wiper box you can either cut the rail and fit it either side of the wiper box or shape the rail to go around it. We suggest using something like a paint can to get a smooth curve if shaping. The wiper box can be removed and re fitted to hide the ends of the rail or the rail can be butted up against it.

If you are still experiencing issues or think you have been sent the incorrect curtain please provide us with the measurement of the rail or fabric that you think is wrong, in cm, so we can resolve the issue for you quickly.

Wing Mirror caps.

Q. Are the caps a replacement or do they stick over the existing caps?

A.  These are an aftermarket replacement for the original cover, so remove that and clip this one into place. They are a little stiff, but that is so they do not move once in place.